REFUND POLICY

We want you to love your Néomi Skin products. If you are not fully satisfied, we’re here to help.

Returns

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.

Refunds

Once your return is received and inspected, we will notify you and issue a refund to your original method of payment. Refund processing times may vary depending on your bank.

Exchanges

We only replace items that arrive damaged or defective. Contact us within 7 days of delivery for assistance.

Non-returnable Items

For hygiene and safety reasons, used skincare products cannot be returned.

How to Start a Return

Email our support team at info@neomiskin.com with your order number and reason for return.

Your satisfaction matters to us, and we’ll do everything we can to make your experience smooth and worry-free.